FAQ

Shipping & Handling Rates

Our standard shipping and handling rates for delivery within the United States are based on the subtotal of all items in your shopping basket and are as follows:

From		To		Fee
$0.01		$2.00		$2.50
$2.01		$25.00		$7.95
$25.01		$50.00		$10.95
$50.01		$75.00		$12.95
$75.01		$100.00		$16.95
$100.01		$149.99		$18.95
$150.00		and above		FREE*

^* shipping and handling rates shown above exclude furniture pieces and are valid for delivery within the United States. We ship internationally as well, please us for a shipping and handling quote if you are outside of the United States.

Be sure to take advantage of our free shipping once you reach $150 or more worth of merchandise (within the United States). Many of our items such as curtains have other matching and coordinating pieces available such as placemats, table runners, or tablecloths.

Shipping & Handling Time

Please allow 7-14 business days for your order to arrive with standard shipping. We take pride in customer service and strive to expedite every order. Therefore, it's important to fill out contact information accurately. A confirmation of your order will be emailed to you and tracking number when your order ships.

Shipping Methods

The Country Porch ships all orders via United States Postal Service (USPS), United Parcel Service (UPS) or FedEx. US Domestic orders are shipped via USPS/UPS/Fedex or combination of delivery services. International and APO orders will be sent via standard Priority airmail delivery services. Requests for expedited delivery services such as overnight or 2nd day delivery will be accommodated on a best effort basis and require authorization by customer prior to shipment for approval of additional shipping charges (based on carrier rates). We are unable to provide automated quotes for expedited shipping fees at this time.

Combining Orders

If you have just placed an order and find one or more items that you would like to add to your already completed order, go ahead and place a second order and mention the previous order number in the special instructions box at checkout. To help you save on shipping, We will combine the items in your orders into one and charge you the appropriate shipping rate based on the subtotal for all your orders. This offer is valid as long as we haven't already shipped your first order, valid only in the United States, and excludes furniture pieces. Generally, if you add something within the first couple hours after placing your first order, we are able to combine your orders.

Catalog Requests

The Country Porch does not currently offer a brochure or printed catalog. Sign up for our Newsletter to be notified of new seasonal favorites and newest items. Our full catalog is available online 24 hours a day 7 days a week.

Payment Methods

We accept the following credit cards: Visa, Mastercard, Discover, American Express, PayPal. For local in-store orders we also accept cash or check. The billing address that you provide us with below must match the billing address to which your credit card statement is mailed in order for your credit card to be validated and processed. This is for both your protection and ours in order to guard against credit card fraud. If you prefer to telephone your order, please call us toll free at (866) 664-9182 Mon-Fri 8AM-4PM PST, or you may also fax your order to (208) 665-1567. Internationally, we can be reached at +1 208 664.9182. Mail in orders are accepted if payment is made with a money order or cashier check. Money orders can be obtained through your local post office, other institutions offer them as well but may often charge higher fees than the post office. We do not accept personal checks.

Return Policy

We offer a 30 day return policy from the date we ship your order. We regret shipping and handling charges are non-refundable. Please contact us to arrange for either a refund or exchange prior to returning any items. In order to process your return, we will need the order number from your invoice, original credit card number and expiration date.

Products returned must be in resalable condition without damage or alteration. Washed or laundered items will not be accepted. Please return items in original clear plastic packaging with card insert. Items requiring reconditioning will be billed a 50% restocking fee.

Upon receiving the returned product, we will inspect it and then issue a refund or exchange if these terms have been met. Items returned that do not meet these criteria will be abandoned or may be returned at customer's request and expense.

Exchanges for a different product will be billed shipping charges. We will process your exchange upon receiving the returned product. However, if you wish to expedite your exchange, first make arrangements with us for the item(s) you wish to return and then place a new order for the new item(s) you would like to receive. We will bill and ship your new item(s) as soon as possible and then process your return upon receiving and inspecting it.

If a product has been damaged during shipping, please contact us immediately as it may be necessary for the shipper to inspect it for insurance claims reasons. Damaged items will be replaced with the same item and we may require that the item be returned prior to exchange. If an item cannot be replaced due to unavailability, then we will refund your purchase.

Sales Tax

The Country Porch collects sales tax for orders shipped within Idaho and for in-store pickups. Currently the sales tax rate is 6%.

Fabric Sample Swatches

If you are unsure what a pattern looks like in person, we recommend calling/emailing for a fabric swatch. $0.50/ea. Please or call toll free 1-866-664-9182. We will also gladly include up to four sample swatches with any order you place with us if noted in the special instructions box when you checkout.

Washing Instructions

We do not accept returns for laundered items. All of our 100% cotton linen products should be washed the first time in cold water on gentle cycle with white vinegar to set color, line dry.

Security Alerts

At The Country Porch, we use industry standard SSL security protection. If you should encounter a message in Internet Explorer or older browsers such as, "The security certificate has expired or is not yet valid" or "The validity period of this certificate exceeds that of its certification authority," then you need to either upgrade your web browser to a newer version to bring it up to date. Please note that this is only a warning box, if you proceed by clicking Yes, then you will still be in a secure mode. We do suggest that you upgrade your software to avoid this inconvenience on secure websites in general. You can always call us via phone to place your order if you have any concerns.

Privacy Policy

Being located in Coeur d'Alene, Idaho, we'd like to think that we invented the word Privacy... We do not sell or share your email address or other private order information with any other companies.

When you interact with us, we automatically receive and store certain types of information, such as the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as "Retargeting"). This is statistical information used to monitor the usage of our website and for advertising purposes. This information does not include personal information.

If you'd like to stay up to date on what we offer, we ask that you sign up for our quarterly newsletter.

Personal Information

When you interact with us, we automatically receive and store certain types of information, such as the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as "Retargeting"). This is statistical information used to monitor the usage of our website and for advertising purposes. This information does not include personal information. Google and other companies may use this information to show you more relevant ads. This information is stored in cookies. You can opt out of Google's use of cookies by visiting Google's Ads Settings and Network Advertising Initiative opt-out page.

As you browse TheCountryPorch.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with TheCountryPorch.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of AdRoll and their partners' targeted advertising.

Security

We implement a secure processing server on our site when collecting information to ensure a high level of security for your personal information entered such as bank details and credit card information.